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We have everything necessary to reliably service or repair your equipment: the latest state of the art ESD compatible workstations, test signals in all the current signal formats, equipment installed externally for “real life” tests, separate intranet to check the network components. If you do not want to wait until the repair work is completed, you can use our exchange service with certain products for a temporary replacement whilst your equipment is being repaired. This service is free of charge during the warranty period. Beyond that our affordable flat rate service fee guarantees planning reliability even during repairs. Thus you know beforehand how much it will cost to repair your camera or recorder.
Improved repair service for customers in the UK and Ireland
As of May 1st, 2012, all repairs of eneo CCTV products for our customers in the UK and the Republic of Ireland will be handled exclusively by Multicare in Leeds, England. Multicare is a highly professional repair centre with many years of experience and expertise in the market, which have earned the company Sole Service Centre status with several reputable manufacturers of electronic equipment.
eneo customers in the UK and Ireland will reap multiple benefits from our cooperation with Multicare:
- End customers and distributors can now submit their repair requests directly to Multicare, thus significantly expediting the repair process.
- RMA’s for repairs will be issued directly by Multicare.
- Returns for credit still need the approval from our exclusive distributor Videor. Returns for credit can then be shipped to Multicare, i.e. there is only one address for all returns.
Unit 5A, Gate 2
Silver Royd Business Park
Silver Royd Hill
Tel: +44 (0)113 279 1255
Fax : +44 (0)113 279 2229